Refund Policy

Refund Policy

Effective Date: January 20, 2026

Thank you for your purchase! Please review our refund policy carefully before placing an order.

All Sales

Due to the handmade and custom nature of our products, all sales are final. We do not accept returns or exchanges.

Custom & Personalized Orders

Custom and personalized candles are made specifically for you and are non-refundable and non-exchangeable, except in the case of damage or defect upon arrival.

Damaged or Defective Items

If your order arrives damaged or defective, please contact us within 5 days of delivery with photos of the item and packaging. We will review the issue and, if approved, offer a replacement or refund at our discretion.

Lost or Stolen Packages

We are not responsible for packages lost or stolen once marked as delivered by the carrier. Please ensure your shipping address is accurate at checkout.

Shipping Fees

Shipping fees are non-refundable, except in cases where an error occurred on our part.

Sale Items

Discounted or sale items are final sale and not eligible for refunds or exchanges.

Contact Us

If you have questions about this Refund Policy or need assistance with an order, please contact us at:
gentleroots.shop@gmail.com