Shipping Policy

Shipping Policy

Effective Date: January 20, 2026

Thank you for shopping with us! Please review our shipping policy below to understand how and when your order will be shipped.

Processing Time

All of our candles are handcrafted to order. Please allow 5-7 business days for processing before your order is shipped. Custom or large orders may require additional processing time.

Shipping Methods & Rates

Shipping rates are calculated at checkout based on your location, package weight, and selected shipping method. We currently ship within the United States.

Order Tracking

Once your order has shipped, you will receive a confirmation email with tracking information so you can follow your package’s journey.

Delivery Time

Delivery times vary depending on the shipping method selected at checkout and carrier delays, which are outside of our control. Estimated delivery dates are not guaranteed.

Incorrect Address

Please ensure that your shipping address is correct at checkout. We are not responsible for orders shipped to incorrect or incomplete addresses provided by the customer.

Damaged or Lost Packages

We carefully package all orders to help prevent damage during transit. If your order arrives damaged, please contact us within 5 days of delivery with photos of the damage so we can assist you.
We are not responsible for packages lost, stolen, or delayed by the shipping carrier once marked as delivered.

Weather Considerations

Candles are sensitive to extreme temperatures. While we take precautions, we are not responsible for melting or damage caused by extreme heat during transit.

Returns & Exchanges

Please refer to our Return & Refund Policy for information on returns or exchanges.

Contact Us

If you have questions about shipping or your order, please contact us at:
gentleroots.shop@gmail.com