Terms & Conditions
Terms & Conditions
Effective Date: January 20, 2026
Welcome to our website. By accessing or purchasing from our site, you agree to the following Terms & Conditions. Please read them carefully.
General
We reserve the right to update or modify these Terms & Conditions at any time without prior notice. Continued use of the website after changes are posted constitutes acceptance of those changes.
Products & Orders
All candles are handcrafted and may have slight variations in color, shape, or design. These variations are normal and are not considered defects. We reserve the right to refuse or cancel any order at our discretion.
Custom Orders
Custom and personalized items are made specifically for you and are final sale, unless they arrive damaged or defective. Please review all customization selections carefully before submitting your order.
Pricing & Payment
All prices are listed in U.S. dollars and are subject to change without notice. Payment is required at the time of purchase and is securely processed through Wix-approved payment providers.
Shipping
Processing times and shipping details are outlined in our Shipping Policy. We are not responsible for delays caused by shipping carriers or incorrect address information provided by the customer.
Returns & Refunds
Please refer to our Return & Refund Policy for detailed information regarding returns, exchanges, and refunds.
Candle Safety Disclaimer
Candles should always be used responsibly and according to basic candle safety guidelines. Never leave a burning candle unattended. Keep candles away from children, pets, drafts, flammable materials, and heat-sensitive surfaces. Always burn candles on a stable, heat-resistant surface and discontinue use if the candle becomes damaged or unsafe.
By purchasing our products, you assume all responsibility for proper and safe candle use. We are not liable for any damage, injury, or loss resulting from misuse or failure to follow safety precautions.
Intellectual Property
All content on this website, including text, images, logos, and product designs, is the property of our business and may not be copied, reproduced, or used without written permission.
Limitation of Liability
We are not responsible for damages or injuries resulting from improper use of our products.
Privacy
Your use of our website is also governed by our Privacy Policy, which explains how we collect and use personal information.
Governing Law
These Terms & Conditions are governed by the laws of the United States and the state in which our business operates.
Contact Information
If you have questions about these Terms & Conditions, please contact us at:
gentleroots.shop@gmail.com